Returns & Refunds

Returns & Refunds

We want you to be happy with your order. This policy is in addition to your statutory rights under UK consumer law.

Change of mind

For most goods bought online, you can cancel your order within 14 days of receiving it without giving a reason. After telling us that you wish to cancel, you then have a further 14 days to return the item.

To start a return, email us at mcgeever@hotmail.com before sending anything back so we can provide the correct return instructions and return address.

For a change-of-mind return, you are responsible for the return postage cost unless we agree otherwise. Please handle the item only as much as you reasonably would in a shop. We may reduce a refund if the value of the item has been reduced by handling beyond what is necessary to inspect it.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or incorrect, contact us as soon as possible with your order details and, where helpful, photographs of the issue. We will arrange an appropriate remedy in line with your legal rights.

Refunds

Where a refund is due after a return, we will process it within the period required by UK law. Refunds will be made to the original payment method.

If you paid for standard delivery, any legally required refund of that standard delivery cost will also be included. Additional costs for an upgraded delivery method are not refundable beyond the standard delivery amount.

Exceptions

Certain goods may be excluded from change-of-mind cancellation rights where the law allows, for example personalised items or sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

Contact: mcgeever@hotmail.com